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Technical Support Specialist
Austin, TX Full-time 2+ years $70,000 - $90,000
About the Role
Provide exceptional technical support to our customers. Help resolve issues and ensure customer satisfaction with our products and services.
Responsibilities
- •Respond to customer support tickets and inquiries
- •Troubleshoot technical issues and provide solutions
- •Document issues and resolutions in knowledge base
- •Escalate complex issues to engineering team
- •Gather customer feedback for product improvements
- •Maintain high customer satisfaction ratings
Requirements
- •2+ years of technical support experience
- •Strong technical troubleshooting skills
- •Excellent customer service orientation
- •Patient and empathetic communication style
- •Ability to document issues clearly
- •Quick learner with problem-solving mindset
What We Offer
- ✓Competitive salary
- ✓Health insurance
- ✓Flexible scheduling
- ✓Technical training opportunities
- ✓Performance incentives
- ✓Supportive team environment
Apply Now
Position
Technical Support Specialist
Location
Austin, TX
Salary Range
$70,000 - $90,000
Apply through our contact form or send your resume to careers@algomakers.com